The use of video conferencing and other telecommunications systems to improve productivity in businesses and institutions has been widely reported over the past handful of years, and not least of all right here on our blog. One of the most interesting areas of focus where unified communications can make a difference is in government ? some of the most important practices are run by nations? governments, so it would stand to reason that improving upon these practices and services with more sophisticated and streamlined technology would be a positive move. Recently, Future Gov Magazine reported that the Australian government has spent $475 million USD on unified communications. Reporter Shahida Sweeney explains how the specific body of government involved in the spending, the Department of Human Services, oversees many functions:
?As Australia?s lead citizen service delivery agency, the Department of Human Services provides strategic policy advice to the Australian?Government.
This department also manages services and payments nationally, including Medicare, Centrelink, and Child Support. Combined, these services reach thousands of Australians?nationally.?
The integration of more connected and widely available communications tools will allow the government to connect more readily with its citizens to handle specific issues regarding any and all of these services. Anything that can be done to speed up practices in government will be a good thing, because they have plenty on their plate every day as it is.
The money should pay for itself in a reasonable period of time, too. Investing in unified communications means saving money otherwise spent on travel. With emote communications capabilities, including video conferencing, the Australian government should be able to getmore things done with less gas usage and so on.
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